Terms and conditions

Terms and conditions of use


Welcome to the Lorens Online Shop, where you will find a choice of Lorens products specially selected for those of our clients who would like to shop online. Although much effort has gone into producing high quality images of our product selection, we cannot guarantee that your monitor will correctly replicate the colours.

Use of the Lorens website is subject to the 'Terms and Conditions' of use which, unless stated otherwise, also apply to use of the Online Shop. Additionally, Online Shopping with Lorens is subject to the following 'Terms of Purchase' which contain important information about ordering products, payment and delivery. Lorens reserves the right to modify these Terms of Purchase ("Terms") from time to time.

In these Terms, references made to "We" and "Us" mean Lorens Slu, and "You" means you, one of Lorens's Online Shop customers.

  • Placing your order
  • Access and use of Lorens's Online Shop
  • Acceptance
  • Payment, Safety & Security
  • Delivery and insurance
  • Cancellations and returns
  • Gifts
  • Privacy policy
  • Applicable Law


1.1 To place an order, you should be lawfully capable of entering into and forming a valid contract in accordance with Spanish law.

1.2 In order to make purchases through the Site, you will need to create an online account the first time you use the Lorens Online Shop and you will be requested to provide information about yourself as indicated so that we may process your Order. You represent and warrant that the information provided by you is both valid and correct.

1.3 Once you have chosen a product, click on the image to access the product page where information on sizing, colour options and availability will be provided. All product prices shown in the Lorens Online Shop are in euros but do not include delivery costs which will appear in the order confirmation.

1.4 If you are happy with your choice, click on the "Add to Cart" button.

1.5 You can monitor the products you have chosen by clicking on the "Shopping Cart" button at any time. You can also remove an item by clicking on the "Remove" button next to the chosen product.

1.6 When you are ready, proceed to "Proceed to Checkout" and follow instructions. Please ensure that you provide information as requested.

1.7 Once you have confirmed your order, we will issue you with a Lorens Order reference number, which will appear in your order confirmation. Please ensure that you save this number for reference.

1.8 On placing an order with Lorens, You are making an offer to Us to purchase the products selected in accordance with these Terms. Please note that we may not always be able to accept your offer (see Acceptance). All orders are subject to availability and acceptance. 

2. ACCESS AND USE OF Lorens Online Shop.

2.1 Lorens'S Online Shop is only available to Online Shoppers who meet our terms of eligibility, who have been issued with a valid payment card by a reputable bank, and who have agreed and authorise Lorens to process a charge or charges on their payment card in the amount of the total purchase price for the products they choose to purchase (see PAYMENT).

2.2 Please note, that, by making an offer to purchase merchandise, You expressly authorise Us and our online service partner, Banco Sabadell, to perform the appropriate credit checks. Furthermore, where Lorens feels necessary, to transmit or to obtain additional information to efficiently process your order, including any updated information about you, to or from third parties from time to time, including but not limited to your payment card number or credit reports, to authenticate your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


3.1 Once you have made your choice and your order has been placed, you will be required to enter your payment details. When you have completed this process, please click on the "Proceed to Checkout" button.

3.2 Your order will be acknowledged by an Order Confirmation message which allows you to make a final review of your order, including your payment reference giving details as registered by our system. This message is NOT an acceptance of your order.

3.3 Lorens will also send you an Order Confirmation email containing information as set out above and a second email informing you when your order is dispatched.

3.4 Unless you cancel your order in accordance with our Cancellation Policy below, acceptance of your order and completion of the contract between you and Lorens will take place when we dispatch the goods to you.

3.5 We reserve the right not to accept your order. Such non-acceptance may result, for example, from the fact that a product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility set-out above.

3.6 Furthermore, we retain the express right not to process a transaction at any time at our sole discretion. In this event, We will not be liable to You or any third party by reason of our withdrawing any merchandise from Lorens's Online Shop, whether or not such products have been sold. 


4.1 We accept major payment cards, namely MasterCard, Visa, and American Express. Payment will be debited and cleared from your account upon receipt of your order by Lorens. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

4.2 If the issuer of your payment card refuses to authorise payment to Lorens, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.

4.3 Lorens, together with its partners, takes all reasonable care to make its Online Shop as secure as they can. All payment card transactions on this site are processed using a secure online payment gateway provided by our partner Banco Sabadell, that encrypts Your card details in a secure host environment. We do not hold your payment card details on the Lorens server.

4.4 To avoid fraudulent transactions on the Lorens's online shop, Lorens has set up some rules with Banco Sabadell to ensure that your credit cards information is correct. So, should your order not match these rules, your order may be put under review. Your order will be processed with 24 hours. This can therefore delay your delivery.

4.5 To help ensure that your shopping experience is safe, simple and secure, Lorens uses industry-standard Secure Socket Layer (SSL) technology, provided by GeoTrust to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and our website cannot be read in the unlikely event of someone intercepting it. Both credit and debit card transactions are secured in this way.
We will only accept orders using Secure Socket Layer (SSL) technology - this means you cannot inadvertently reveal personal information by using an unsecure connection. You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey browser bar at the bottom of your screen. You can click on this to find out information about the SSL digital certificate registration. This will appear on any page where you are entering personal information (such as your credit card details) - no other page will transmit information about you.

4.6 However, although we will employ all reasonable care to ensure that details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Lorens'S Online Shop. 


5.1 Products will be delivered to the delivery address as shown in Your Order Confirmation.

5.2 All orders are hand made to order.  Please allow 2-3 weeks for delivery.

5.3 Lorens insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to You.

5.4 TRACKING: www.ups.com provides a tracking service and You can check the current status of your shipment by viewing Track Your Order. Simply type in your unique UPS tracking number emailed to You to track the status of your shipment.

5.5 Lorens will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the Lorens web site, your payment card details are not held on the Lorens Web site.


6.1 Your satisfaction is our number one priority. If you wish to modify, exchange or cancel your order please contact our Customer Service at emailinfo@lorens.es for a Cancellation number stating your wish to cancel, modify or return your order.

6.2 If you wish to cancel your order, you are entitled to do so within seven (7) working days of delivery and obtain a full refund of the purchase price of the delivered products.

6.3 Returns, exchanges and late cancellations are only applicable for products belonging to our REGULAR FOOTWEAR COLLECTION. Understandably, the orders submitted using our ONLINE BESPOKE WORKSHOP are made-to-order specifically for each customer, returns cannot be accepted for exchange, store credit or refund. For REGULAR COLLECTION ITEMS, If you are not happy with your goods or need to exchange an item for a different size you may cancel your order at any time during the aforementioned cancellation period by providing us with a notice of cancellation. The cancellation period commences as of the date you receive our email acknowledging receipt of your order and ends on the seventh working day following receipt of the merchandise by you or, in the case of gifts, the person who received them.

6.4 In the event of returns, exchanges or cancellations, we require that you return the new and unused goods to us in their original packaging with suit covers and other protective materials as well as all the original labelling attached.

6.5 PLEASE NOTE: PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. Lorens is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative (info@lorens.es)

6.6 Cancellations are subject to the payment of the transportation charges. We require that all goods be returned within fourteen (14) days of the date of your notice of cancellation.

6.7 Although we make every effort to ensure that you receive the products ordered, please let us know if this is not the case. We offer a free returns process using international couriers UPS in the event that a) the product is not what was ordered or b) the product is flawed. In all other cases product returns and cancellations are subject to the payment of the transportation charges by you and we require that they be returned within fourteen (14) days of the date of delivery.

6.8 In the event that you should choose an alternative courier, we do not accept any form of liability for the loss or damage of returned goods.

Our address for all returns is:

Lorens Online Shop Returns

Lorens Shoes SL
Polígono industrial el Mugrón
Calle Escultor Jose Luis Sánchez, 10
02640 Almansa, Albacete

6.9 In the event of any failure to return any goods to us as set out in these Terms within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs relating to the recovery of the goods. For further information you send an email to info@lorens.es

6.10 Refunds to you will be made within 15 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's payment card including VAT but excluding shipping charges and recovery costs. We do not offer Lorens shop credits.



7.1 If the goods ordered from Lorens were a gift and the recipient wishes, for example, to exchange an item for a different size, she/he may return the Gift at any time during the seven (7) working days from the day after she/he receives the goods. Her/his right to return goods is subject to compliance with our Returns policy.

7.2 The person having received the gift may exchange the item for another one of the same value or more provided they pay the price difference together with any additional shipping costs.


8.1 Lorens is committed to protecting the privacy of its online Clients in providing a secure Online Shop for electronic commerce transactions.

8.2 When ordering products from Lorens's Online Shop, You will be asked to provide personal information including your name, delivery address, telephone number, product selections as well as payment card details. All the Personal Information provided by you will be used to process your orders and is collected with your knowledge and express authorisation upon opening an Online Shop account. Consequently, some of this information will be shared with our partners, and in particular UPS.

8.3 Information provided at the time of making an order will be used to process the order including payment and delivery. If you have activated the consent box, you will also receive information on our products and promotions we feel may be of interest to you.

8.4 Your Personal information may also be used for marketing research relating to Lorens. It will not be used for any unsolicited communication to users unless so authorised by them. Lorens will use its best endeavours to ensure that such data is kept secure at all times. Unless required to do so by law, Lorens will not otherwise share, sell or distribute any of the Personal information you provide to us without your consent in writing and upon request, Lorens will remove users' personal information from its database thereby cancelling their online account.

8.5 Upon request by sending an e-mail to: info@lorens.es or a letter by registered post to: Lorens - Press Office 4,45 Lennox Gardens – sw1x 0df Knightsbridge – London - UK, You may access, rectify, cancel and/or request that any erroneous information concerning your Personal Data be corrected in particular in the event that your personal details change.

8.6 Lorens, from time to time, may collect information about your usage of our website related with Lorens preferences. We will use and analyse the collected information to administer, support, improve and develop our business to provide you with the best service and this information may be shared with our partner suppliers for analytical purposes only.

8.7 We use cookies to help keep track of your current shopping session and shopping basket content. If you do not accept cookies, you will not be able to use the Online Shop.
Any request concerning personal data and/or cancellation of registration to any services provided through the Website should be e-mailed to info@lorens.es
We trust our privacy policy demonstrates our commitment to protecting your privacy.


These Terms shall be governed by and construed in accordance with the laws of Spain and any disputes will be submitted the jurisdiction of the Spanish courts.

Lorens reserves the right to make changes to these Terms, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices.

Your continued use of our site will signify your acceptance of these changes.

©2016 Lorens Limited. All Rights Reserved.

Material published on this Website is copyrighted by Lorens or its licensors. All rights reserved. All third party trademarks mentioned or displayed are the property of their respective owners.

Product successfully added to your shopping cart
There are 0 items in your cart. There is 1 item in your cart.
Total products
Total shipping  To be determined
Continue shopping Proceed to checkout